The Federal Transit Administration (FTA) defines mobility management as "an innovative approach for managing and delivering coordinated transportation services to customers, including older adults, people with disabilities, and individuals with lower incomes. Mobility management focuses on meeting individual customer needs through a wide range of transportation options and service providers. It also focuses on coordinating these services and providers to achieve a more efficient transportation service delivery system."
Mobility management differs from actual transit services in that mobility management aims to better serve individuals within communities by providing services to customize and simplify transit planning activities for riders. While transit providers still provide actual transportation services, mobility management connects providers, users, and destinations by delivering training, guidance, and assistance to everyone. Mobility management creates networks of stakeholders in order to create a diverse system of transportation options to allow better mobility for all.
Some mobility management activities include:
- Inventorying available services in the service area;
- Identifying customer needs;
- Assisting riders in scheduling transportation in the service area;
- Coordinating financial resources through the development of a regional network;
- Providing travel training to riders and transit providers to make users more comfortable in using public transit;
- Connecting regional transportation providers to facilitate longer, over-the-road trips; and
- Keeping inventories, databases, and information up to date.
Through the development of these regional transportation networks, customers and transit providers can more easily connect the rural areas of Nevada to urbanized destinations, making healthcare, education, employment, recreation, and entertainment more accessible for all.